- Created on Sunday, 10 February 2013 06:27
- Published Date
- Written by DARK
In Cities XL Platinum, build more impressive cities than ever before! Cities XL Platinum offers a huge variety of over 1,000 buildings and constructions (including 50 brand new structures), that you can freely place on more than 60 gigantic maps, offering varied terrain and an incredible level of detail.
Take on the role of virtual mayor and find solutions to the problems faced by modern city planners like energy shortages and public transportation. Answer the growing needs of your citizens and find the perfect balance between various services such as housing, recreation, and employment. Specialize your cities and set up a trade network with neighboring towns to ensure large-scale financial success with an increasingly complex network of cities!
Letâ€™s start with this what you should have to do first before running Cities XL Platinum which will save you many king of bugs and errors.
What should you do first?
Be sure to check the support article section related to Cities XL Platinum you're having problems with. There you can also find troubleshooting threads which our users have found helpful.
- It's important that you have the latest version of DirectX and graphics drivers installed!
- If you're using Windows Vista or 7, you should try disabling UAC. More information can be found here.
- Installing the latest updates for your operating system is always a good idea and can also resolve some of your issues. Same thing goes for shutting down or disabling any non-crucial applications running in the background, especially anti-virus software, as they might interfere with your games. Try it and see if it helps.
Cities XL Platinum PC System Requirements:
Meet the system requirements before run Cities XL Platinum.
Cities XL Platinum Minimum Requirements:
- OS:Â Windows XP SP3/Windows Vista SP1/Windows 7/Windows 8
- Processor:Â AMD/INTEL 2.5 GHZ
- Memory:Â 2 GB RAM
- Graphics:Â 512 Mb 100% DirectX 9 Compatible ATI Radeon HD 3850/NVidia GeForce 8800 or Higher
- DirectX:Â 9.0c
- Hard Drive:Â 9 GB HD space
- Sound:Â Compatible DirectX 9.0
How to Import Cities from Cities XL or Cities XL 2011?
If you have a version of Cities XL 2011 or Cities XL 2012, your saves are directly accessible in Cities XL Platinum, as your 2 versions share the same installation folder. If you have already created cities in the original edition of Cities XLâ„˘ (2009), they are compatible with your version of Cities XL Platinum, but you have to import them manually in your new version.
To do so, please open the following folder:
For Windows XP:
- C:\Documents and Settings\[Your username**]\Local Settings\Application Data\ Monte Cristo\Cities XL***
Copy all files and folders of this folder into the saves folder of Cities XL Platinum like below.
- C:\Documents and Settings\[Your username**]\Local Settings\Application Data\ Focus Home Interactive\Cities XL 2012***
For Vista, Windows 7 or Windows 8:
- C:\Users\[Your username**]\AppData\Monte Cristo\Cities XL***
Please copy all files and folders of this folder into the saves folder of Cities XL Platinum like below.
- C:\Users\[Your username**]\AppData\Focus Home Interactive\Cities XL 2012***
**the user name or administrator of your computer.
***the AppData folder is a hidden folder. You need to authorize the hidden folders display on your computer to see it.
Note: The trophies feature (see chapter 3.5) is not retroactive with cities from the original edition.
Note: The trade feature is compatible with cities imported from Cities XLâ„˘ 2009 and your cities will appear with the new ones in the Trade menu.
WARNING: If you have created cities using mods, we do not guarantee the functionalities of these cities after export to CITIES XLâ„˘ Platinum.
Download Latest DirectX for Cities XL Platinum
Download Latest Graphic Card Drivers for Cities XL Platinum
For more help about Graphics Drivers go to:
Download Latest Sound Card Drivers for Cities XL Platinum
For more help about Sound Drivers go to:
Cities XL Platinum D3dx9_41.dll Error Fix
Download and install the latest update of DirectX, you can download fromÂ here.
Cities XL Platinum msvcr71.dll, msvcr100.dll and msvcp100.dll Errors Fix
These error may cause of Microsoft Visual C++ 2005, 2008 and 2010. So install theseÂ packages, you can download below.
For 32-bitÂ WindowsÂ Versions:
For 64-bitÂ WindowsÂ Versions:
Cities XL Platinum Crashes, Crash at Menu, Crash on Launching, Crashing while Playing â€“ Fix
SolutionÂ 1:Â Disable all unnecessary background applications before starts Cities XL Platinum, especially browser flash-based games. These heavily consume resources which can slow down your gaming experience and just to be sure that nothing is conflicting with Cities XL Platinum. Try these steps to close hidden applications.
Click Start > Run > type msconfig > Click the Startup tab > Click Disable All button > Apply > OK, and restart your computer.
SolutionÂ 2:Â Delete the all temporary files from your computer by donning this
Click Start > Run > type %temp% > OK > click Edit > Select All > Delete.
SolutionÂ 3:Â Disable your anti-virusÂ programs and sure to re-enable them after playing.
SolutionÂ 4:Â Alt + TabÂ out of Cities XL Platinum and check if there is anyÂ windowsÂ firewall or any other
SolutionÂ 5:Â After the updating the graphic cards and didnâ€™t solve the issue then try to rollback your video card byÂ downloadingÂ an earlier version of your video cardâ€™s current driver.
SolutionÂ 6:Â If you have a multi-core processor, try disabling them, it might do the trick!
SolutionÂ 7:Â Enable the 3GB switch to - worked for many as of May 18, but please note this isÂ still not a guaranteedÂ solution.
To enable the 3GB switch onÂ WindowsÂ Vistaâ„˘ orÂ Windows 7:
- Right-clickÂ Command PromptÂ in theÂ AccessoriesÂ programÂ group of the Start menu. Click Run as Administrator.
- At theÂ command prompt, enter â€śbcdedit /set IncreaseUserVa 3072?
- Restart the computer.
(If it doesnâ€™t work)
To disable the 3GB switch:
- Right-click onÂ Command PromptÂ in theÂ AccessoriesÂ programÂ group of the Start menu. Click Run as Administrator.
- At theÂ command prompt, enter â€śbcdedit /deletevalue IncreaseUserVaâ€ť
- Restart the computer.
SolutionÂ 8:Â Last DitchÂ Solution:Â Update your BIOS (for advanced users only! If this is your first time doing this, be sure to read your motherboard documentation to avoid bricking your PC soÂ try it at your own Risk!!!)
Antivirus Detecting Virus in Cities XL Platinum
Solution:Â Update yourÂ virusÂ definitions. This is a false positive and there is noÂ virusÂ in Cities XL Platinum or read the virus issues guide here.
Cities XL Platinum cannot launch, Stuck at launcher, Crashes when clicking on launcher Fix
SolutionÂ 1:Â Verify integrity of your game cache on Steam
SolutionÂ 2:Â Try lower desktop resolutions
Cities XL Platinum is Unable to run properly withÂ AMD AthlonÂ 64 x2 processor / Running really fast or really slow
Solution:Â DownloadÂ theÂ AMD Dual-Core Optimizer
Cities XL Platinum isnâ€™t Launching/ Nothing Happen after launch
Cities XL Platinum Crash to Desktop (CTD) and Black Screen Fix
SolutionÂ 1:Â Run Cities XL Platinum in compatibility withÂ Windows XPÂ SP3.
SolutionÂ 2:Â Also, you can try to lower Cities XL Platinumâ€™s settings by disabling VSync and multi-sampling and turning down environment detail levels.
SolutionÂ 3:Â Try to Update Your Graphics Cards and MotherboardÂ Drivers.
SolutionÂ 4:Â Try different resolution options on your PC.
SolutionÂ 5:Â For NVidia users, go into NVidiaÂ control panelÂ and add Cities XL Platinum.exe and make it "use NVidia GPU" to resolve this issue. And also try this, go to NVidiaÂ control panelÂ and check if Cities XL Platinum.exe has to instances. If there are two instances, set both to use your specific GPU instead of automatic.
Cities XL Platinum Weird Mouse â€“ Fix
Solution: Read our article Keyboard and Mouse Weird Problems and Lag Reduce Fix.
Cities XL Platinum has No Sound, Sound Error, Sound Problems and Sound Stuttering Fix
SolutionÂ 1:Â First of all, make sure you haveÂ installedÂ or updated DirectX.
SolutionÂ 2:Â Reduce Sound Acceleration by following these steps:Â Click Start>Run>Type dxdiag>Press Enter> Select the sound tab and Reduce Sound Acceleration
SolutionÂ 3:Â Update yourÂ Sound CardÂ Driver.
SolutionÂ 4:Â If you are experiencing no sound or soundÂ stuttering, run Cities XL Platinum with Stereo Sound.
SolutionÂ 5:Â If you're using Realtek audioÂ drivers, updating to the latest availableÂ driversÂ usually solves the problems. In case you have Realtek sound card on board, you may experience disappearance of sound while playing Cities XL Platinum. In that case try uninstalling the soundÂ driversÂ and running Cities XL Platinum on default soundÂ drivers, see if you the sound comes back if it doesnâ€™t try updating yourÂ sound cardÂ drivers. In case you are onÂ WindowsÂ Vista you may want to change your audio channel to â€śStereoâ€ť. In order to do that:
Go toÂ Control Panel>Sound> in â€śPlaybackÂ Optionsâ€ť tab, select the current device you use for your sound and select â€śConfigureâ€ť. Now change your audio channel to â€śStereoâ€ť.
SolutionÂ 6:Â You can run Cities XL Platinum in 44k Stereo settings. For Change Settings (In Realtek) Go toÂ Sound Manager>Properties>Advanced SettingsÂ here you can change the settings.
Cities XL Platinum wonâ€™t installÂ because Anti-virusÂ software has detected a threat/virus
Solution 1:Â Disable your anti-virus. Be sure to turn it back on after playing.
Solution 2:Â Add Cities XL Platinum to your firewall and anti-virus exceptions
Solution 3:Â Try reinstalling your anti-virusÂ program.
Solution 4:Â Update your anti-virusÂ program; be sure virusÂ definitionsÂ are updated
Solution 5: Read our article Antivirus Detects Virus in games or detects threat/virus
Cities XL Platinum Crashes During or after the loading screen Fix
Solution 1:Â Disable yourÂ antivirusÂ programs. Be sure to turn them back on afterÂ playing.
Solution 2:Â Try validating the steam files in case the installation is corrupted.
Solution 3:Â Manually add Cities XL PlatinumÂ for PCÂ to yourÂ antivirusÂ or firewall exceptions list.
Cities XL Platinum Crashes, Freezes, or Black Screen after Intro Video
Solution 1:Â Launch Cities XL Platinum with NovidÂ addedÂ to launch options of Steam.
Solution 2:Â Verify Cities XL Platinum cache for errors. If there are corrupted files, try reinstalling Cities XL Platinum.
Solution 3:Â Disable or turn off yourÂ antivirusÂ programs.
Solution 4:Â Manually add Cities XL Platinum.exe to yourÂ antivirusÂ or firewall exceptions list.
Possible Solution 5:Â If your game installed on external hard drive so, copy Steam.exe and Cities XL Platinum files from your external hard drive to C:\. Launch Steam.exe as administrator and let it update.
Solution 6:Â Verify Cities XL Platinum cache for errors. If there are corrupted files, try reinstalling Cities XL Platinum.
Solution 7:Â There could be corrupted dll files. Navigate to \Steam\steamapps\common\ Cities XL Platinum \bin, then either delete everything in that folder or rename it to bin_old. After that Verify your game cache and it should re-download the dllâ€™s.
Cities XL Platinum Visual 2005, 2008 and 2010 Run Time Error or "The ApplicationÂ failed to initialize properly (0xc000007b). Click OK to terminate." - Fix
Solution:Â Install Microsoft Visual Runtime Libraries to fix this problem from Here
For 32-bit Windows Versions:
For 64-bit Windows Versions:
Cities XL Platinum "Failed to create D3D deviceâ€ť Error Fix
Solution 2:Â Update your video card drivers of NVidia/ATI/Intel HD from official download sites, and try installing their Beta drivers too.
Display Driver Has Stopped Working
- Go to program files/steam/steam apps/common/ game.
- Right Click the portal application.
- Clicks troubleshoot in-compatibility issues.
Cities XL Platinum.exe Has Stopped Responding Fix
Solution:Â Try rolling back (downgrading to a previous version) your video card drivers and see if this will resolve the issue. Usually this is a problem with experimental beta drivers from NVidia or ATI.
You can try also our General Fixes for fix errors and issue which are not enlisted above.
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