†ŮĄ Cities XL Platinum PC Crashes, Launch Problem and Sound Errors
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Cities XL Platinum PC Crashes, Low FPS, Launch Problem, Sound Errors and Fixes

In Cities XL Platinum, build more impressive cities than ever before! Cities XL Platinum offers a huge variety of over 1,000 buildings and constructions (including 50 brand new structures), that you can freely place on more than 60 gigantic maps, offering varied terrain and an incredible level of detail.


Take on the role of virtual mayor and find solutions to the problems faced by modern city planners like energy shortages and public transportation. Answer the growing needs of your citizens and find the perfect balance between various services such as housing, recreation, and employment. Specialize your cities and set up a trade network with neighboring towns to ensure large-scale financial success with an increasingly complex network of cities!

Let’s start with this what you should have to do first before running Cities XL Platinum which will save you many king of bugs and errors.

What should you do first?

Be sure to check the support article section related to Cities XL Platinum you're having problems with. There you can also find troubleshooting threads which our users have found helpful.

  • It's important that you have the latest version of DirectX and graphics drivers installed!
  • If you're using Windows Vista or 7, you should try disabling UAC. More information can be found here.
  • Installing the latest updates for your operating system is always a good idea and can also resolve some of your issues. Same thing goes for shutting down or disabling any non-crucial applications running in the background, especially anti-virus software, as they might interfere with your games. Try it and see if it helps.

Cities XL Platinum PC System Requirements:

Meet the system requirements before run Cities XL Platinum.

Cities XL Platinum Minimum Requirements:

  • OS: Windows XP SP3/Windows Vista SP1/Windows 7/Windows 8
  • Processor: AMD/INTEL 2.5 GHZ
  • Memory: 2 GB RAM
  • Graphics: 512 Mb 100% DirectX 9 Compatible ATI Radeon HD 3850/NVidia GeForce 8800 or Higher
  • DirectX: 9.0c
  • Hard Drive: 9 GB HD space
  • Sound: Compatible DirectX 9.0

How to Import Cities from Cities XL or Cities XL 2011?

If you have a version of Cities XL 2011 or Cities XL 2012, your saves are directly accessible in Cities XL Platinum, as your 2 versions share the same installation folder. If you have already created cities in the original edition of Cities XL™ (2009), they are compatible with your version of Cities XL Platinum, but you have to import them manually in your new version.

To do so, please open the following folder:

For Windows XP:

  • C:\Documents and Settings\[Your username**]\Local Settings\Application Data\ Monte Cristo\Cities XL***

Copy all files and folders of this folder into the saves folder of Cities XL Platinum like below.

  • C:\Documents and Settings\[Your username**]\Local Settings\Application Data\ Focus Home Interactive\Cities XL 2012***

For Vista, Windows 7 or Windows 8:

  • C:\Users\[Your username**]\AppData\Monte Cristo\Cities XL***

Please copy all files and folders of this folder into the saves folder of Cities XL Platinum like below.

  • C:\Users\[Your username**]\AppData\Focus Home Interactive\Cities XL 2012***

**the user name or administrator of your computer.

***the AppData folder is a hidden folder. You need to authorize the hidden folders display on your computer to see it.

Note: The trophies feature (see chapter 3.5) is not retroactive with cities from the original edition.

Note: The trade feature is compatible with cities imported from Cities XL™ 2009 and your cities will appear with the new ones in the Trade menu.

WARNING: If you have created cities using mods, we do not guarantee the functionalities of these cities after export to CITIES XL™ Platinum.

Download Latest DirectX for Cities XL Platinum

Download the Latest DirectX Version: Click Here. For more help about DirectX go to DirectX Problems and Issues for games

Download Latest Graphic Card Drivers for Cities XL Platinum

For more help about Graphics Drivers go to:

How to get Latest Drivers for your Hardware for best game performance?

Get Latest Drivers for Controllers, Joysticks, Racing Wheels, Mice and Keyboards

Download Latest Sound Card Drivers for Cities XL Platinum

For more help about Sound Drivers go to:

How to get Latest Drivers for your Hardware for best game performance?

Get Latest Drivers for Controllers, Joysticks, Racing Wheels, Mice and Keyboards

Cities XL Platinum D3dx9_41.dll Error Fix

Download and install the latest update of DirectX, you can download from here.

Cities XL Platinum msvcr71.dll, msvcr100.dll and msvcp100.dll Errors Fix

These error may cause of Microsoft Visual C++ 2005, 2008 and 2010. So install these packages, you can download below.

For 32-bit Windows Versions:

For 64-bit Windows Versions:

Cities XL Platinum Crashes, Crash at Menu, Crash on Launching, Crashing while Playing – Fix

Solution 1: Disable all unnecessary background applications before starts Cities XL Platinum, especially browser flash-based games. These heavily consume resources which can slow down your gaming experience and just to be sure that nothing is conflicting with Cities XL Platinum. Try these steps to close hidden applications.

Click Start > Run > type msconfig > Click the Startup tab > Click Disable All button > Apply > OK, and restart your computer.

Solution 2: Delete the all temporary files from your computer by donning this
Click Start > Run > type %temp% > OK > click Edit > Select All > Delete.

Solution 3: Disable your anti-virus programs and sure to re-enable them after playing.

Solution 4: Alt + Tab out of Cities XL Platinum and check if there is any windows firewall or any other

Solution 5: After the updating the graphic cards and didn’t solve the issue then try to rollback your video card by downloading an earlier version of your video card’s current driver.

Solution 6: If you have a multi-core processor, try disabling them, it might do the trick!

Solution 7: Enable the 3GB switch to - worked for many as of May 18, but please note this is still not a guaranteed solution.

To enable the 3GB switch on Windows Vista™ or Windows 7:

  1. Right-click Command Prompt in the Accessories program group of the Start menu. Click Run as Administrator.
  2. At the command prompt, enter “bcdedit /set IncreaseUserVa 3072?
  3. Restart the computer.

(If it doesn’t work)

To disable the 3GB switch:

  1. Right-click on Command Prompt in the Accessories program group of the Start menu. Click Run as Administrator.
  2. At the command prompt, enter “bcdedit /deletevalue IncreaseUserVa”
  3. Restart the computer.

Solution 8: Last Ditch Solution: Update your BIOS (for advanced users only! If this is your first time doing this, be sure to read your motherboard documentation to avoid bricking your PC so try it at your own Risk!!!)

Antivirus Detecting Virus in Cities XL Platinum

Solution: Update your virus definitions. This is a false positive and there is no virus in Cities XL Platinum or read the virus issues guide here.

Cities XL Platinum cannot launch, Stuck at launcher, Crashes when clicking on launcher Fix

Solution 1: Verify integrity of your game cache on Steam

Solution 2: Try lower desktop resolutions

Cities XL Platinum is Unable to run properly with AMD Athlon 64 x2 processor / Running really fast or really slow

Solution: Download the AMD Dual-Core Optimizer

Cities XL Platinum isn’t Launching/ Nothing Happen after launch

Solution: First of all, make sure you have updated DirectX and Graphic Card Driver. After this if problem persists then install the Steam and then run the game, a quick and easy solution.

Cities XL Platinum Crash to Desktop (CTD) and Black Screen Fix

Solution 1: Run Cities XL Platinum in compatibility with Windows XP SP3.

Solution 2: Also, you can try to lower Cities XL Platinum’s settings by disabling VSync and multi-sampling and turning down environment detail levels.

Solution 3: Try to Update Your Graphics Cards and Motherboard Drivers.

Solution 4: Try different resolution options on your PC.

Solution 5: For NVidia users, go into NVidia control panel and add Cities XL Platinum.exe and make it "use NVidia GPU" to resolve this issue. And also try this, go to NVidia control panel and check if Cities XL Platinum.exe has to instances. If there are two instances, set both to use your specific GPU instead of automatic.

Cities XL Platinum Weird Mouse – Fix

Solution: Read our article Keyboard and Mouse Weird Problems and Lag Reduce Fix.

Cities XL Platinum has No Sound, Sound Error, Sound Problems and Sound Stuttering Fix

Solution 1: First of all, make sure you have installed or updated DirectX.

Solution 2: Reduce Sound Acceleration by following these steps: Click Start>Run>Type dxdiag>Press Enter> Select the sound tab and Reduce Sound Acceleration

Solution 3: Update your Sound Card Driver.

Solution 4: If you are experiencing no sound or sound stuttering, run Cities XL Platinum with Stereo Sound.

Solution 5: If you're using Realtek audio drivers, updating to the latest available drivers usually solves the problems. In case you have Realtek sound card on board, you may experience disappearance of sound while playing Cities XL Platinum. In that case try uninstalling the sound drivers and running Cities XL Platinum on default sound drivers, see if you the sound comes back if it doesn’t try updating your sound card drivers. In case you are on Windows Vista you may want to change your audio channel to “Stereo”. In order to do that:

Go to Control Panel>Sound> in “Playback Options” tab, select the current device you use for your sound and select “Configure”. Now change your audio channel to “Stereo”.

Solution 6: You can run Cities XL Platinum in 44k Stereo settings. For Change Settings (In Realtek) Go to Sound Manager>Properties>Advanced Settings here you can change the settings.

Cities XL Platinum won’t install because Anti-virus software has detected a threat/virus

Solution 1: Disable your anti-virus. Be sure to turn it back on after playing.

Solution 2: Add Cities XL Platinum to your firewall and anti-virus exceptions

Solution 3: Try reinstalling your anti-virus program.

Solution 4: Update your anti-virus program; be sure virus definitions are updated

Solution 5: Read our article Antivirus Detects Virus in games or detects threat/virus

Cities XL Platinum Crashes During or after the loading screen Fix

Solution 1: Disable your antivirus programs. Be sure to turn them back on after playing.

Solution 2: Try validating the steam files in case the installation is corrupted.

Solution 3: Manually add Cities XL Platinum for PC to your antivirus or firewall exceptions list.

Cities XL Platinum Crashes, Freezes, or Black Screen after Intro Video

Solution 1: Launch Cities XL Platinum with Novid added to launch options of Steam.

Solution 2: Verify Cities XL Platinum cache for errors. If there are corrupted files, try reinstalling Cities XL Platinum.

Solution 3: Disable or turn off your antivirus programs.

Solution 4: Manually add Cities XL Platinum.exe to your antivirus or firewall exceptions list.

Possible Solution 5: If your game installed on external hard drive so, copy Steam.exe and Cities XL Platinum files from your external hard drive to C:\. Launch Steam.exe as administrator and let it update.

Solution 6: Verify Cities XL Platinum cache for errors. If there are corrupted files, try reinstalling Cities XL Platinum.

Solution 7: There could be corrupted dll files. Navigate to \Steam\steamapps\common\ Cities XL Platinum \bin, then either delete everything in that folder or rename it to bin_old. After that Verify your game cache and it should re-download the dll’s.

Cities XL Platinum Visual 2005, 2008 and 2010 Run Time Error or "The Application failed to initialize properly (0xc000007b). Click OK to terminate." - Fix

Solution: Install Microsoft Visual Runtime Libraries to fix this problem from Here

For 32-bit Windows Versions:

For 64-bit Windows Versions:

Cities XL Platinum "Failed to create D3D device” Error Fix

Solution 1: Install or Update DirectX to the latest version. This is usually encountered if you didn't install the bundled DirectX drivers when you installed Cities XL Platinum.

Solution 2: Update your video card drivers of NVidia/ATI/Intel HD from official download sites, and try installing their Beta drivers too.

Display Driver Has Stopped Working


  • Go to program files/steam/steam apps/common/ game.
  • Right Click the portal application.
  • Clicks troubleshoot in-compatibility issues.

Cities XL Platinum.exe Has Stopped Responding Fix

Solution: Try rolling back (downgrading to a previous version) your video card drivers and see if this will resolve the issue. Usually this is a problem with experimental beta drivers from NVidia or ATI.

You can try also our General Fixes for fix errors and issue which are not enlisted above.

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