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Planetside 2 PC Crashes, Crash to Desktop, Freezes, Error Codes, Connection Issues and Fixes

Planetside 2 is a free-to-play massively online first person shooter game from Sony Online Entertainment. In game, battles take place not between dozens of troops, but thousands; with air and ground vehicles slugging it out alongside squads of troops. Whether in open fields, tightly packed urban centers or enormous structures, planning, teamwork and communication are essential. Features incredible continent maps with dozens of square kilometers of seamless gameplay space; every inch of which is hand-crafted, contestable space. With the territorial control meta-game, landmass has intrinsic value.


Planetside 2 System Requirements

Minimum System Specifications:

  • OS: Windows XP
  • CPU: Intel Core 2 Duo E6850 or higher / AMD Phenom II X2 or higher
  • RAM: 4 GB
  • Graphics: NVidia GeForce 8600 series or higher / AMD or ATI 4850 series or higher
  • DirectX: 9.0
  • Hard Drive: 15 GB HD space
  • Sound: DirectX compatible Sound Card
  • Other Requirements: Broadband Internet connection

Recommended Specifications:

  • OS: Windows 7
  • CPU: Intel i5 processor or higher / AMD Phenom II X6 or higher
  • RAM: 6 GB
  • Graphics: NVidia GeForce 540 or higher / AMD HD 6870 or higher
  • DirectX: 9.0
  • Hard Drive: 15 GB HD space
  • Sound: DirectX compatible Sound Card
  • Other Requirements: Broadband Internet connection

Planetside 2 Error G22/G37 or LaunchPad Fixes

This error is cause of connection issue, please try following steps to solve this problem. If Launchpad continuously downloads the same files every time you launch the game. Then try the following steps:

Solution 1: Run the Launchpad by ‘Run As Administrator’ by right clicking.

Solution 2: Try to off your Antivirus or Firewall Programs before launch the game.

Solution 3: You can also solve this issues to reset your router or modem.

Solution 4: Defragmentation is also the solution, check below the instructions to defragment on Microsoft’s Site.

  • For Windows 7, follow the steps here.
  • For Windows Vista, your steps are here.
  • For Windows XP, you can follow the steps here

Solution 5: You should also reset your internet Options even you are using Firefox, Chrome or another browser because the Launchpad runs off of Internet Explorer Settings. Follow these steps to reset your internet settings:

  1. Go to Start, then your Control Panel.
  2. Click on Internet Options.
  3. Click on the Advanced Tab.
  4. Click on Reset.
  5. Check the box Delete Personal Settings, and then Reset.

Solution 6: 3rd party Browser Toolbars are also cause of this issue so block and uninstall all the toolbars installed on any browser you have.

Planetside 2 Error G25 – Fix

Solution: Update your all hardware driver especially your graphic card driver from here.

Planetside 2 Lost the Alpha Squad Boost – Fix

Solution: When you purchase an additional boost from the Marketplace you will lose your Alpha Squad boost. This is explained in the Marketplace item description.

Planetside 2 Did not Receive Marketplace Items – Fix

Solution: If you purchased something from the Marketplace and did not immediately recieve it then please log out and log back in. It should be there. If not then please be patient because it will arrive shortly.

Planetside 2 Lost 7-Day 50% XP Boost

Solution: This problem hasn’t fix yet, hope a patch will fix, wait for it.

Planetside 2 Unique/Unavailable Names

Solution: Character names are unique to the entire Planetside 2 universe, not just individual servers. Names are given out on a first-come first-served basis, so if your favorite gamer tag is already taken there's really not a whole lot you can do except have a good solid sulk about it. And then find the filthy rat in-game and blast him out of existence, obviously. If a character is deleted the name will become available again, but this may take a few days. There is currently no way to expedite this process, so just be patient and keep trying.

Planetside 2 Not Launching / USB Attachment Issue – Fix

Solution: Game controllers and headsets connected via USB are causing conflicts with the game window launch process. Disconnect any USB controllers and/or headsets and restart the computer, then launch the game again. This should take care of most Windows 8 launching issues that are not connectivity related.

Planetside 2 BETA UNINSTALL ERROR 1001 – Fix

Solution: If you receive this error while uninstalling the PlanetSide 2 Beta client, the uninstall was only partially completed. This issue can be resolved by manually deleting the entire PlanetSide 2 folder and removing the shortcut from your desktop. Be sure to permanently delete both of these files from the Recycle Bin. After they are removed, use the Control Panel to uninstall PlanetSide 2 Beta again. This should complete the removal process.

Planetside 2.Exe Has Stopped Working – Fix

If you are facing this problem, there are many ways to fix it, try the following.

  • DirectX should be up-to-date. Download the latest version here 
  • Verify that your machine has the minimum required amount of RAM to run the game. See requirements above.
  • Right click the launcher setup file (launchpad.exe) and select Run as Administrator to install the game.
  • Make sure that the folder you are installing the game to is not set as Read Only.
  • Make sure that launchpad.exe, awesomiumprocess.exe and planetside2.exe are added as exceptions in any Firewall/AV program you are currently running.
  • Certain Antivirus programs must be disabled completely before the game will be able to run. They can then be re-enabled once the game has launched. Find instructions for those programs here.
  • Uninstall and reinstall the client via the settings menu of the LaunchPad.
  • If trouble persists, please contact Customer Support.

Planetside 2 Problem with Downloading the Launch Client – Fix

Solution: The download client for PlanetSide 2 will be available to download at the PlanetSide 2 website after 10:00am on November 20th.

Planetside 2 Freezes or Crashes – Fix

Solution: Run a file check to verify that none of the game's assets have become corrupted. Open the LaunchPad and click on the Wrench icon in the lower left. Select Validate Game Assets and then click Validate. The program will run through a check of all of its files. If any are corrupted, Uninstall and Reinstall the game from the same menu.

Also read our article

Planetside 2 Servers Locked – Fix

Solution: If you get a message when trying to access a server that the servers are locked, that's because they probably are. Check the Announcements section of the forums for updates on current and upcoming server locks.

Planetside 2 Data Execution Prevention Must Be Enabled – Fix

Solution: "This program must run with data execution protection (DEP) enabled. You cannot turn off DEP for this program." If you receive this message when trying to launch the game, follow the steps below.

  1. Open the Control Panel and go to System and Security.
  2. Click on the System< tab, then click Advanced System Settings.
  3. Under Performance, click Settings.
  4. Go to the Data Execution Prevention tab and click OK.
  5. Close the System window and try the LaunchPad again.

Planetside 2 Crashes Internet Browsers – Fix

Solution: This is a known issue with CGD24G, CGD24N and CGD3000 wireless cable gateways. This often occurs when doing any actions that require groups or joining chat channels. The router disagrees with the traffic and reacts by power cycling itself, cutting off the user's internet and crashing the game. If the problem persists, contact your internet service provider.

Planetside 2 G2/G13/G17/G24/G25 Errors – Fix

Solution: Update your video card driver from here.

Planetside 2 G3 Error – Fix

Solution: Check system requirements for graphic card, it is insufficient graphic card problem.

Planetside 2 G4 Error – Fix

Solution: This is the server problem, so be patience and try again later.

Planetside 2 G7 Error – Fix

Solution: This error is cause of disk space problem, you should have at least 15 GB free space.

Planetside 2 G8 Error – Fix

Solution: Uninstall and re-install the game to fix this issue.

Planetside 2 G9 Error – Fix

Solution: Just logout from Launchpad and re-login the Launchpad.

Planetside 2 G10 Error – Fix

Solution: N/A Please contact In-Game Support.

Planetside 2 G11/G12/G21 Errors – Fix

Solution: A quick and simple solution for these errors un-install and re-install the game.

Planetside 2 G14 Error – Fix

Solution: This error is cause of Server problems, just try again later.

Planetside 2 G15/G16 Errors – Fix

Solution: Set allow launchpad.exeawesomiumprocess.exe and planetside2.exe in Firewall.

Planetside 2 G18/G22/G23 Errors or Character Failed to Load – Fix

Solution: Please log out and log in first, if problem persists then contact In-Game Support.

Planetside 2 G19/G20 Errors – Fix

Solution: Go to In-Game Settings Menu and turn all graphic settings to low etc. shadows, textures and graphic quality.

Planetside 2 G26/G27 Errors – Fix

Solution: Update the game via patch to fix these errors.

Planetside 2 G30 Error – Fix

Solution: This error is cause of failed client server ID, so try again later or close client and re-open.

Planetside 2 G37 Error – Fix

Solution: This error appear when servers down or unavailable. Go with G11 and G12 solution to fix it.

If you are facing other problem, which isn’t listed above, you can see our General Fixes and General Issues to solve major and minor problems.

If you came across any problem and issue don’t forget to share with us…

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