You are here: HomeFixesEmergency 2013 PC Crashes, Crash to Desktop (CTD), Freezes, Errors and Fixes

World of Warcraft: Mists of Pandaria PC Crashes, Crash to Desktop (CTD), Freezes, Low or Bad FPS, Streaming Error, Error 123, Blue Screen Error, No Sound, Launcher Error, Errors and Fixes

Mists of Pandaria is the next and new expansion of the most popular MMORPG series World of Warcraft. Mists of Pandaria has release today and we know are going to play it with your friends. A new race Panda and a new class Monk is introduce in it.

 

As game has been released and you will may encounter by much unexpected bug, crashes, errors and some other kind of issue, which will make you anger cause you can’t play your favorite game.

Don’t worry though, our troubleshooting guide for Diablo 3 has all the workarounds for the known bugs in the game.

Let’s start with this what you should have to do first before running the game which will save you many kind of bugs and errors.

Mists of Pandaria System Requirements

Here is the system requirements for the Mists of Pandaria.

Minimum Specifications

  1. Dual core CPU, up from a single core at 1.4 Ghz. It looks like it may mention a Intel Pentium D rather than Intel Pentium 4.
  2. 2GB RAM (or 1GB for Windows XP), up from 1GB RAM.
  3. The X1800 Pro (2005) is now the minimum required GPU, up from the 9500 (2002), which may no longer be supported.
  4. The GeForce FX 5000 series (2003) also has been dropped from the minimum requirements, replaced by the 6800 (2004).
  5. The minimum hard drive space is still 25GB.

Recommended Specifications

  1. 4GB RAM, up from 2GB.
  2. 64bit Windows 7, up from 64bit Windows Vista/7.
  3. Intel Core 2 Duo 2.2 GHz or AMD Athlon 64 X2, up from the Intel Pentium D.
  4. Nvidia 8800GT, up from the 8600.
  5. AMD 4830 512MB, up from the 2600.

Black Screen When Launching or Playing

If you are experiencing the game going to a black screen at startup or during gameplay, then the following steps are used to isolate the issue.

Solution 1: Make sure you have the latest drivers for your video and sound cards.

Solution 2: You can also try playing the in OpenGL mode as a test. This can let you know if there is a problem with the normal DirectX drivers installed on your system. Please try the following steps to set the game to start in the OpenGL rendering mode:

  1. Click Start
  2. Highlight Programs
  3. Highlight World of Warcraft without clicking on it.
  4. Right click on the World of Warcraft icon
  5. Click Properties
  6. In the Target field, add -opengl after the last quotation mark

Example: "C:\Program Files\World of Warcraft.exe" -opengl

Click OK

Try the game now with the icon you just modified.

Solution 3: Furthermore, there are various firewall applications which have been known to cause a black screen issue; specifically ZoneAlarm and McAfee Firewall. Please open the appropriate ports. You can find more information on how to do so here.

Streaming Disconnection

If the game client encounters an issue while downloading critical files, you may be disconnected and returned to the login screen.

Connection Troubleshooting:

How to troubleshoot your home network and internet connection, see  Connection Troubleshooting support article.

Check the Disk Space

If there is not enough disk space available for critical game files, the game will not be able to update completely. Ensure that you have enough disk space available to patch the game by following the instructions below. We recommend that you keep at least 10GB of free space on your hard drive. If you do not have enough free disk space, please clear space on your hard drive and try playing again.

Blizzard Launcher Found Trojan

Solution: If you are getting this message when starting the launcher it will mean that the Blizzard Launcher has detected a Trojan virus on your machine which may be used to compromise your World of Warcraft account name and password.

Error 132 Crash The Game

The 132 error message you are experiencing can be caused by many things.

Fix File Corruption

Corrupted and damaged game files can create a wide variety of problems and errors.

For Windows XP Users:

Reset your UI files

  1. Right-click the icon you use to launch the game. This is usually a shortcut on your desktop.
  2. Select Properties from the drop-down menu that appears.
  3. Click on the Find Target or Find Location button (you may see one or the other depending on the specific settings of your computer). This will open the folder where WoW is currently installed on your computer.
  4. Delete the Cache, WTF, and Interface folders.

For Windows Vista/7 Users:

Reset your UI files

  1. Right-click the icon you use to launch the game. This is usually a shortcut on your desktop.
  2. Select Open file location in the drop-down menu that appears. This will open the folder where WoW is currently installed on your computer.
  3. Delete the Cache, WTF, and Interface folders.

Update Drivers

Be sure you have the latest motherboard, video, sound, and network card drivers.  It is highly recommended that you have up to date all hardware drivers like Graphic Card, Sound Card etc.  So get the latest drivers for Graphic Cards, Sound, Motherboards etc… from Here and if possible also update your peripherals like Mouse, Keyboard, and Controller etc… from here.

You also want to make sure you have all the available updates from Microsoft.

Memory Diagnostics

Doing a scan of the computer's physical memory can help you identify memory (RAM) problems which could cause this issue. We are tentatively recommending users try memory scan utilities such as theWindows Memory Diagnostic, available directly from Microsoft.

Close Background Applications

A program running on your machine could be causing issues. Please try closing all background applications.

Overheating

An overheating computer can lead to instability and crashing. You can monitor your heat levels during play by downloading the free version of HWMonitor. Start up the program and let it run while you play the game. After you experience instability or a severe loss in frame rate, exit the game and see what the max temperatures reached. If your CPU goes over sixty Celsius or your GPU (video card) hits eighty Celsius or above, then you likely have an overheating situation that will need to be dealt with. Overheating is usually caused by a buildup of dust and dirt inside the computer case, or by the malfunctioning or failure of a cooling fan inside the computer. "Overclocking" of computer components can also lead to excess heat.

CPU Speed Too Slow on Laptop

If you are experiencing slow gameplay speeds on your laptop, try these steps:

  1. Plug your laptop into the main power source. Running the system from the battery can slow down the components inside the system.
  2. Disable any power management options and set the computer's power options to Always On. If you need assistance, contact the manufacturer of your laptop for further assistance.
  3. A program running on your machine could also be causing issues. Close all non-critical Windows applications. See our Closing Background Applications page for assistance.

Error While Loading Up a Specific Character

If you are receiving an error that says "A character with that name already exists", "No Instance Server is Available" or "World Server is down" when trying to log in with your character, this can indicate that your character may be stuck in an invalid location in the game world.

If your character is stuck in the game world or if you continue to get stuck at the loading screen with that character, with the game closed try moving or deleting your WTF, CACHE, and INTERFACE folders out of your World of Warcraft directory. These are temporary files that will be recreated by the game the next time you launch. Moving them to the desktop makes it easy to replace them if necessary.

If none of the solutions above resolve your character issue; please log-in the game with another character and contact a Game Master for support in game.

No Output Device Error

No output device available error may result from running an older version of DirectX or from running outdated video or sound drivers. So get the latest drivers for Graphic Cards, Sound, Motherboards etc… from Here.

Color Blind Mode Option

With the release of patch 4.3 the color blind mode available in-game to try to help more players to get a better experience from our game. To activate the color blind mode:

While in-game, select Menu (the icon of the small computer on your action bar)

Click Interface > Select Help

You will then be able to enable Color blind mode. You'll find that the colors will now be represented by their names in the gems sockets, for instance.

There are some options you can now modify to have a better view of the in-game colors and get the most of the environment. To activate each option, depending on the type of color blindness you have, you can type the following command in your chat:

/console colorblindshader X

X would be replaced by a number as follows:

0 - Disabled (Default)

1 – Protanopia

2 – Protanomaly

3 – Deuteranopia

4 – Deuteranomaly

5 – Tritanopia

6 – Tritanomaly

7 – Achromatopsia

8 – Achromatomaly

Blue Screen Error on Startup or During Gameplay

A blue screen error indicates a fundamental hardware conflict or failure. This failure causes one of the computer devices to shut down as a safety measure to prevent damage to the computer. Below are some general steps that may help you avoid blue screens:

Fix File Corruption

Corrupted and damaged game files can create a wide variety of problems and errors.

For Windows XP Users:

Reset your UI files

  1. Right-click the icon you use to launch the game. This is usually a shortcut on your desktop.
  2. Select Properties from the drop-down menu that appears.
  3. Click on the Find Target or Find Location button (you may see one or the other depending on the specific settings of your computer). This will open the folder where WoW is currently installed on your computer.
  4. Delete the Cache, WTF, and Interface folders.

For Windows Vista/7 Users:

Reset your UI files

  1. Right-click the icon you use to launch the game. This is usually a shortcut on your desktop.
  2. Select Open file location in the drop-down menu that appears. This will open the folder where WoW is currently installed on your computer.
  3. Delete the Cache, WTF, and Interface folders.

Update Drivers

Be sure you have the latest motherboard, video, sound, and network card drivers.  It is highly recommended that you have up to date all hardware drivers like Graphic Card, Sound Card etc.  So get the latest drivers for Graphic Cards, Sound, Motherboards etc… from Here and if possible also update your peripherals like Mouse, Keyboard, and Controller etc… from here.

You also want to make sure you have all the available updates from Microsoft.

Update Motherboard chipset drivers

Download and install the latest chipset drivers for your motherboard. Check the motherboard manufacturer's website for updated chipset drivers, first. If you can't find updated drivers at the manufacturer's website, the next three most common locations for chipset drivers are Nvidia's website,Intel's website, and AMD's website.

Memory Diagnostics

Doing a scan of the computer's physical memory can help you identify memory (RAM) problems which could cause this issue. We are tentatively recommending users try memory scan utilities such as theWindows Memory Diagnostic, available directly from Microsoft.

Close Background Applications

A program running on your machine could be causing issues. Please try closing all background applications.

Overheating

An overheating computer can lead to instability and crashing. You can monitor your heat levels during play by downloading the free version of HWMonitor. Start up the program and let it run while you play the game. After you experience instability or a severe loss in frame rate, exit the game and see what the max temperatures reached. If your CPU goes over sixty Celsius or your GPU (video card) hits eighty Celsius or above, then you likely have an overheating situation that will need to be dealt with. Overheating is usually caused by a buildup of dust and dirt inside the computer case, or by the malfunctioning or failure of a cooling fan inside the computer. "Overclocking" of computer components can also lead to excess heat.

Solution 1:

We have seen a handful of blue screen crashes on game startup that disappeared when ZoneAlarm software was uninstalled. If you have ZoneAlarm software and would be willing to try uninstalling it, this may get you into the game.

Solution 2:

Any time a user sees a blue screen system failure, we strongly recommend contacting the computer manufacturer with the text of the error, and see if they have any advanced tests for the computer's hardware and memory.

Solution 3:

We have been able to collect some information on certain variations on blue screen errors.

"IRQL_NOT_LESS_OR_EQUAL" (also "STOP 0x000000D1")

"NV4DSP.Dll"

"PAGE_FAULT_IN_NONPAGED_AREA"

Windows 7 Mouse Pointer Incompatibility

If you experience an invisible or otherwise distorted mouse pointer and are using Windows 7, please try the following troubleshooting:

  1. Right-click on any open area of your desktop and select Screen Resolution in the menu that pops up
  2. Select Make text and other items larger or smaller
  3. Change the size to either Smaller or Medium
  4. Select Apply
  5. Restart your computer

All Blizzard games are not compatible with the Larger setting.

Crashes in Specific Zones after Patch

Reset your UI Files

  1. Right-click the icon you use to launch the game. This is usually a shortcut on your desktop.
  2. Select Properties from the drop-down menu that appears.
  3. Click on the Find Target or Find Location button (you may see one or the other depending on the specific settings of your computer). This will open the folder where WoW is currently installed on your computer.
  4. Delete the Cache, WTF, and Interface folders.

Update Drivers

Be sure you have the latest motherboard, video, sound, and network card drivers.  It is highly recommended that you have up to date all hardware drivers like Graphic Card, Sound Card etc.  So get the latest drivers for Graphic Cards, Sound, Motherboards etc… from Here and if possible also update your peripherals like Mouse, Keyboard, and Controller etc… from here.

You also want to make sure you have all the available updates from Microsoft.

Memory Diagnostics

Doing a scan of the computer's physical memory can help you identify memory (RAM) problems which could cause this issue. We are tentatively recommending users try memory scan utilities such as the Windows Memory Diagnostic, available directly from Microsoft.

Close Background Applications

A program running on your machine could be causing issues. Please try closing all background applications.

Run a ScanDisk/Defrag

Run the Scan Disk and Defrag once again.

Game Running Slow or Choppy

Fix File Corruption

Corrupted and damaged game files can create a wide variety of problems and errors.

For Windows XP Users:

Reset your UI files

  1. Right-click the icon you use to launch the game. This is usually a shortcut on your desktop.
  2. Select Properties from the drop-down menu that appears.
  3. Click on the Find Target or Find Location button (you may see one or the other depending on the specific settings of your computer). This will open the folder where WoW is currently installed on your computer.
  4. Delete the Cache, WTF, and Interface folders.

For Windows Vista/7 Users:

Reset your UI files

  1. Right-click the icon you use to launch the game. This is usually a shortcut on your desktop.
  2. Select Open file location in the drop-down menu that appears. This will open the folder where WoW is currently installed on your computer.
  3. Delete the Cache, WTF, and Interface folders.

Update Drivers

Be sure you have the latest motherboard, video, sound, and network card drivers.  It is highly recommended that you have up to date all hardware drivers like Graphic Card, Sound Card etc.  So get the latest drivers for Graphic Cards, Sound, Motherboards etc… from Here. You also want to make sure you have all the available updates from Microsoft.

Update Motherboard chipset drivers

Download and install the latest chipset drivers for your motherboard. Check the motherboard manufacturer's website for updated chipset drivers, first. If you can't find updated drivers at the manufacturer's website, the next three most common locations for chipset drivers are Nvidia's website,Intel's website, and AMD's website.

Memory Diagnostics

Doing a scan of the computer's physical memory can help you identify memory (RAM) problems which could cause this issue. We are tentatively recommending users try memory scan utilities such as theWindows Memory Diagnostic, available directly from Microsoft.

Close Background Applications

A program running on your machine could be causing issues. Please try closing all background applications.

Overheating

An overheating computer can lead to instability and crashing. You can monitor your heat levels during play by downloading the free version of HWMonitor. Start up the program and let it run while you play the game. After you experience instability or a severe loss in frame rate, exit the game and see what the max temperatures reached. If your CPU goes over sixty Celsius or your GPU (video card) hits eighty Celsius or above, then you likely have an overheating situation that will need to be dealt with. Overheating is usually caused by a buildup of dust and dirt inside the computer case, or by the malfunctioning or failure of a cooling fan inside the computer. "Overclocking" of computer components can also lead to excess heat.

Operating System is Out of Date Error

If you are receiving error messages saying that your game requires a newer operating system, please follow the steps below to address the issue. Make sure that your system does meet the minimum requirements for the game you are installing.

Check for Operating System Updates

Make sure that you have the most recent version of your operating system installed.

Run Windows Update to check for new versions of Windows. Please also ensure that your hardware drivers are up-to-date. So get the latest drivers for Graphic Cards, Sound, Motherboards etc… from Here.

Create a New Windows Administrator Account

Windows users may be able to run the game normally from a new administrator account on their computer. Follow the steps for your operating system below to set up a new administrator account on your computer.

For Windows XP

  1. Click Start.
  2. Click Control Panel.
  3. Double click User Accounts.
  4. Click Create a new account.
  5. Name the account and click Next.
  6. Select Administrator and click Create Account.
  7. Restart your computer and log into the new Windows account. Run Diablo III.

Windows Vista & Windows 7

  1. Click Start.
  2. Click Control Panel.
  3. Click User Accounts.
  4. Click Manage another account.
  5. Click Create a new account.
  6. Name the account and click Next.
  7. Select Administrator and click Create Account.
  8. Restart your computer and log into the new Windows account. Run Diablo III

Set Up Secondary Logon

The Secondary Logon service must be enabled for your game to install and run properly.  Depending on your version of Windows, you should be able to navigate to this service using one of two ways:

Start > Control Panel > Administrative Tools > Services

Start > Control Panel > System and Security > Administrative Tools > Services

If the service is disabled in Windows, change it to Automatic. Be advised that some security programs (such as AVG) can potentially turn this service off.  If the service is disabled again after you've switched it to automatic, you will need to configure your security program to stop disabling the service.

Launcher Error: BLZPTS00002 - We Could Not Connect to the Battle.net Patch Service

This error message usually occurs when Setup or the game launcher cannot connect to the internet. This indicates that a third-party program or application is interfering with your internet connection. For instructions on disabling these programs. Please try closing all background applications.

Checking Your Windows Hosts File

In some rare cases, we have seen altered windows hosts files causing issues with patching or preventing installation. The hosts file is a Windows system file that can override DNS and redirect URLs and IP addresses to different locations. A typical home internet user will not have a modified hosts file.

Checking for Modifications

  1. Navigate to c:\Windows\System32\drivers\etc
  2. Open the hosts file with a text editor like notepad. Hosts will not have a file extension.
  3. Compare your hosts file with the microsoft defaults listed below.  If yours is different, it has been modified. Remove any lines that contain Blizzard URLs or addresses
  4. Save the file.

Note: If your hosts file was modified, it is highly recommended to run a virus scan. Viruses and malware can modify the hosts file to try to redirect your to malicious websites.

Common Problematic Modifications

These are the most common modifications we have seen in player's hosts files that negatively affect Blizzard games.  Remove them if found:

127.0.0.1 eu.actual.battle.net

127.0.0.1 us.actual.battle.net

127.0.0.1 enGB.nydus.battle.net

Resetting the Hosts File to Microsoft Defaults

To reset the Hosts file back to the default, follow these steps:

  1. Navigate to c:\Windows\System32\drivers\etc
  2. Rename the Hosts file to Hosts.old.
  3. Create a new default hosts file. To do this, follow these steps:
  • Right-click an open space in the %WinDir%\System32\Drivers\Etc folder, point to New, click Text Document, type hosts, and then press Enter.
  • Click Yes to confirm that the file name extension will not be .txt.
  • Open the new Hosts file in a text editor. For example, open the file in Notepad.

Copy the following text to the file:

Windows XP Host File

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
127.0.0.1 localhost

Windows Vista Host File

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
127.0.0.1 localhost
::1 localhost

Windows 7 and 8 Host File

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
# localhost name resolution is handle within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

Our Social Crowd

Find Us on Pinterest Follow Me on Pinterest

Google Translator